Making a Complaint
This guide provides information about how to make a complaint to us.
We work to address issues and improve our services by investigating all complaints thoroughly.
Complaints About Hospital Services
Complaints to Nepean Hospital, Katoomba Hospital, Hawkesbury District Hospital or Lithgow Hospital can be made directly by calling 02 4734 3174 or by sending an email to NBMLHD-NepeanFeedback@health.nsw.gov.au.
For more information about lodging complaints to Nepean Blue Mountains hospital services, visit the NSW LHD Feedback Page or download the NSW LHD Feedback Form.
Complaints About Our Commissioned Services
To submit a complaint about our commissioned services at Wentworth Healthcare, you can:
- Phone: 02 4708 8100
- Send us an email
- In writing: Wentworth Healthcare Ltd, Locked Bag 1797, PENRITH NSW 2751
- Online form: Have your say
- Complaints can also be raised directly with a staff member
Details to provide: Please provide as much detail as possible, including your name, phone number, email address, details of your experience, the service and/or provider.
We will get back to you: We will acknowledge your complaint within three business days. We will also give you details of a contact person who will manage the complaint.
Anonymous complaints: We try to investigate complaints even if you haven’t given us your name or details. Please note this may limit our ability to resolve a complaint and we won’t be able to acknowledge or report back to you on the complaint.
For more information: If you would like more information about how we manage complaints, please see our Complaints Management Policy Statement.
Our Services
We fund a range of health and wellbeing services in the region and we also deliver a number of services directly.
We understand it can be difficult to determine whether we fund the service you wish to complain about and whether we can help with your complaint.
If you are unsure if a service is delivered or funded by Wentworth Healthcare, you are welcome to contact us to check before lodging a complaint.
Complaints About Health Practitioners
Health practitioners (for example, complaints about your GP) Complaints about these services are best directed to those services directly. If you need to escalate a complaint about a health professional, you may wish to contact Australian Health Practitioner Regulation Agency or the NSW Health Care Complaints Commission.
