MyMedicare

What is MyMedicare?

MyMedicare is a voluntary patient registration model aimed at improving continuity of care and strengthening patient relationships with GPs and primary care teams for better health outcomes.

Registration is voluntary for patients, practices, and providers, and eligible practices are encouraged to register for improved patient outcomes and financial incentives. Registration can be completed through Services Australia’s PRODA, HPOS.

Benefits of MyMedicare

For practices:

• More information about regular patients, making it easier to tailor services to fit the patient’s needs.
• The new longer telehealth items linked to MyMedicare, including:
  - longer MBS-funded telephone calls (Levels C and D) with their usual general practice
  - triple bulk billing incentive for longer MBS telehealth consultations (Levels C, D and E) for children under 16, pensioners, and concession card holders.
• The General Practice in Aged Care Incentive (GPACI) that supports regular health assessments, care plans and regular GP visits for people in residential aged care homes.
• Chronic Condition Management items linked to a patient’s registration in MyMedicare from 1 July 2025, to support continuity of care for people with chronic and complex conditions.

For patients:

MyMedicare registered patients will have access to:

• greater continuity of care with their registered practice, improving health outcomes.
• longer Medicare Benefit Scheme (MBS) funded telehealth consultations with their GP.
• triple bulk billing incentive for longer MBS telehealth consultations for children under 16, pensioners and concession card holders.
• more regular visits from their GP and better care planning for people living in a residential aged care home.

MyMedicare seeks to improve health outcomes by:

1. consolidating the GP’s role as the primary provider and leader in continuity of care for patients
2. strengthening patient relationships with the extended primary care team and increasing multidisciplinary care
3. improving communication between general practice and other health providers
4. improving equitable access for priority population groups.

Key dates for MyMedicare

Who is eligible for MyMedicare?

To register, practices must be accredited under the National General Practice Accreditation Scheme. However, non-accredited practices are exempt from this requirement until 30 June 2025.

For more information on practice eligibility, visit the MyMedicare website.

How to register your general practice

The Department of Health and Aged Care has released a General Practice Communication Toolkit to assist practices in discussing registration with their patients. This toolkit includes communication resources and scripts suitable for your website, patient newsletters and social media platforms.

Practices can register via their PRODA account. For detailed registration instructions, visit the Services Australia Health Professional Education website. Additionally, a comprehensive checklist is available to guide practices through the process.

For more information on practice registration, visit the MyMedicare website.

Prepare your practice for patient registration:

We have developed a simple preparation checklist to assist practices in enrolling patients to MyMedicare.

How patients can register:

Your patients have several options to register with your practice in MyMedicare:

1. Medicare online account
2. Express Plus Medicare mobile app
3. Patient registration form

For more information on patient registration, visit the MyMedicare website.

Protecting patient privacy

It is important that your patient’s personal and health information is not shared without their permission. For this reason, please do not send us personal patient information, including names, dates of birth, health information or referrals. You can read more about the requirements for health service providers under the Privacy Act 1988 by visiting the Australian Government’s Office of the Australian Information Commissioner's Guide to health privacy.

More information

For further information, please visit MyMedicare or contact your Primary Care Engagement Officer.