Head to Health (Medicare Mental Health) centres have been developed for adults who need support for their mental health. The centres provide a safe and welcoming space for people who may be in distress or crisis, or who need help finding the right mental health services for their individual needs. These services provide a calm, warm and welcoming place to help everyone feel safe and accepted. Services are free and provide mental health support delivered by trained teams of mental health professionals.
Where is Hawkesbury Head to Health (Medicare Mental Health) located?
The new permanent Hawkesbury Head to Health (Medicare Mental Health) service has opened in Richmond, and is operated by Neami National. The service is located at 1-2 Musson Lane, Richmond, and is open Monday - Saturday, with walk-in support available (without the need for a prior appointment) from 1:00pm until close.
Hours of operation:
- Monday, Tuesday, Wednesday and Friday 9:00am - 5:00pm, with walk-in support available from 1:00pm - 5:00pm
- Thursday and Saturday 11:00am to 7:00pm, with walk-in support available from 1:00pm - 7:00pm
The Hawkesbury centre can be contacted through the Head to Health (Medicare Mental Health) phoneline on 1800 595 212 (Monday to Friday 8:30am - 5:00pm).
What can you expect from Hawkesbury Head to Health (Medicare Mental Health)?
Many of the staff working at the Hawkesbury Centre have experienced mental health concerns themselves and understand what you might be going through. Lived experience staff support you from when you arrive at the service to when you are ready to leave. A trained mental health professional will take the time to understand what is going on in your life and connect you to the best support or service for your individual needs. If you need it, Hawkesbury Head to Health (Medicare Mental Health) can provide immediate mental health support, without needing an appointment or paying a fee.
Take the first steps towards finding mental health and wellbeing support that is best for you. The sooner you talk about your mental health, the sooner you’ll get the help and support you need, to help you move forward and feel better.
Can Hawkesbury Head to Health (Medicare Mental Health) help me support others?
You may have recognised a change in behaviour in someone around you, or you are aware of someone who has a clinically diagnosed mental health condition that need more support. Hawkesbury Head to Health (Medicare Mental Health) can help you, and the people you care about, find the right mental health support.
How is Head to Health (Medicare Mental Health) different from other mental health services?
Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that might not suit you, it can be helpful to talk to someone who can guide you to the right service for you. Head to Health (Medicare Mental Health) can provide services onsite at Head to Health (Medicare Mental Health) centres for those who need it, or connect you to other services in the local area to meet your individual needs.
Will mental health advice and plans be shared with my GP or my other healthcare providers?
With your consent, the centre can share all or parts of any advice and plans with your GP or other healthcare providers. If you prefer not to have them shared with your current health providers, that is fine as well. However, staff will encourage you to discuss any additional advice or support you receive from us with your GP or other health providers because coordinating your care and reducing duplication is in your best interest.
I already have a private psychologist. Can I access Hawkesbury Head to Health (Medicare Mental Health) services?
Yes. However, staff will ensure there is no duplication in your treatment and services you access. If you are already seeing a psychologist, or another relevant mental health professional, please advise staff at the centre so they can identify the best types of services to meet your support needs.
Call 1800 595 212
Take the first steps towards finding mental health and wellbeing support that is best for you. The sooner you talk about your mental health, the sooner you’ll get the help and support you need, to help you move forward and feel stronger.
The Hawkesbury centre can be contacted through the Head to Health (Medicare Mental Health) phoneline on 1800 595 212 (Mon-Fri 8:30am - 5:00pm). A trained professional will take your call, give you advice, and if you need it connect you to the best local support or service for you.
This is not a crisis service. If you need urgent support outside of business hours, contact Lifeline on 13 11 14 or the Mental Health Line on 1800 011 511. If you need immediate help or are at risk of harm to yourself or others call 000 now.
