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From 13 March 2022, Web Services compatible software will need to be used to access each of the following digital health and aged care channels:
Web services is a technology that is used over the internet so that health professionals can securely share data with Services Australia.
Most practice management software is currently connected to Services Australia via a Medicare Client Adaptor, which utilises a Medicare PKI certificate also known as a site certificate.
PKI certificates will be replaced with a new authentication system known as Provider Digital Access (PRODA). This is an online system that verifies each person’s identity and organisation using the Australian Business Register. Some of the advantages to PRODA include:
The new system will be easier to update and develop, which will pave the way for improved functionality across some channels.
You may have already started receiving information about this change from Services Australia or from your software provider stating that from the 13th of March 2022, the current methods for accessing Medicare/DVA Claiming, Eclipse and the Australian Immunisation Register will no longer be available.
To ensure your practice is not impacted by this change it is important you upgrade your software to a version that supports Medicare Web services. This will vary with each software provider so we strongly recommend contacting your software provider for further information.
The following steps can help your practice prepare for Web Services: