In This Section

Resources for your patients

Who to Contact

  • Coronavirus Health Information Line on 1800 020 080 for people with questions regarding prevention and the spread of coronavirus.
  • healthdirect helpline on 1800 022 222 to speak to a registered nurse who can provide advice when you're not sure what to do — whether you should see a local GP, manage the condition at home, or go to an emergency department, available 24 hours a day, 7 days a week.
  • Beyond Blue Coronavirus Mental Wellbeing Support Service on 1800 512 348 to talk with a trained counsellor, available 24 hours a day, 7 days a week.

About Coronavirus

COVID-19 Vaccination

Updated NSW Health Posters

Resources to use in your Practice

Useful Posters:

Resources for Older Patients

Resources for People with a Disability

Symptoms and Testing

  • healthdirect Symptom Checker guides on the appropriate healthcare action, updated with information on novel coronavirus. Also available on the healthdirect app. (healthdirect)

How Patients Can Protect Themselves 

How to Self-isolate

Staff Returning to the Workplace


Aboriginal & Torres Strait Islander Community Materials

Multilingual Resources

Mental Health and Support Services

Older Persons Support 

  • Older Persons COVID-19 Support Line - provides information, support and connection to Older Australians, their relatives, carers, friends or supporters can call 1800 171 866 8.30am – 6pm AEST Monday - Friday.
  •  Community Visitors Scheme (CVS) (DoH)  -  free service that coordinates volunteer visits to eligible older people who are lonely or socially isolated.
  • The National Aged Care Advocacy Program (NACAP) -  a free service supporting older people who receive or are applying for government-subsidised aged car. Free Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic.
  • Friend Line telephone support service a free anonymous phone service providing seniors the opportunity to chat with a volunteer. Available 7 days a week 10am - 8pm 1800 424 287
  • My Aged Care: help with food, meals and grocery shopping call 1800 200 422
  • Free webinars are available through the Be Connected program to help improve the online skills of senior Australians1800 700 600

Vaccination Resources

When it comes to vaccines, there are always going to be some who are worried about its safety and effectiveness. Some key points to support discussions with patients about the vaccine are included on page 17 of the Australian COVID-19 Vaccination Policy (DoH 11 Dec 2020).

ATAGI has released an immunisation provider guide to obtaining informed consent for COVID-19 vaccine as well as a consent form for the COVID-19 vaccination in preparation for the upcoming GP vaccinator rollout. 

The Department of Health has released a number of patient resources for vaccination providers and their patients including: